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 Business Rule of Metro Railway

1.      RULES FOR SMART TOKEN

1.1            Token is meant for single journey. There is no provision for return journey token.

1.2    Token is captured at the exit gate on completion of journey.

1.3    Token is valid for the day of purchase for a particular zone of travel depending on origin and destination. Once purchased across a booking counter, passenger must enter the paid area within 45 minutes from the time of purchase. Token becomes invalid if the passenger does not enter within 45 minutes.

1.4     A token holder is allowed to detrain short of his booked zone of travel without any penalty. He is also permitted a proper exit at the destination station without having entry punched on the token.

1.5     Lost token is not replaced under any circumstances.

 2.     RULES FOR  SMART CARD

2.1Smart Cards are sold at all Kolkata Metro stations.

2.2  The first time user will have to purchase the smart card by paying Rs.100/200/300/500 & 1000 (inclusive of Security Deposit of Rs. 60/-) and later on get the pass value recharged for any amount of Rs.100/200/300/500 & 1000, up to maximum card balance of Rs.5000/-. A 10% bonus on flat rate is given on issuing new smart card (minus SD) and further on recharging of smart card.

2.3     Validity of such card is one year from the date of purchase or date of “add value”. In case the smart card is topped up within validity period, the balance amount remaining on the card is carried forward. In case the validity of card has expired at the time of “topping up”, recharging can be done on the smart card; however, the previous balance is not carried forward but forfeited.

2.4    A passenger is allowed to enter through the entry gate only with a minimum balance of Rs.25/-(the maximum chargeable fare).

2.5     In case a patron does not flash his smart card at the exit and makes an improper exit, the card is locked. The booking counter deducts the maximum chargeable fare Rs.25/- from the smart card when the same is presented in the next visit and the card is unlocked.

2.6     When a passenger tries to exit with a card without proper recorded entry in it, the passenger is not deemed to be travelling without ticket. Such a mismatch is penalized by deducting Rs.25/- from the smart card.

2.7     Lost card is not replaced under any circumstances.

3.      RULES FOR STUDENT SMART CARD


3.1     Student smart card is sold only at the booking counters of selected stations of Kolkata Metro. This card is issued in favour of 2 fixed stations.

3.2     Concession of 60% of the chargeable fare is granted to students attending School / Madrasas / Vocational Institutions up to classes academically equivalent to Class – XII. Any other discount on the basis of add value is not applicable.

3.3     The first time user is to pay one time security deposit of Rs.60/- for purchasing the student smart card and get the pass value loaded for 40 or 80 Rides.

3.4     Validity of student smart card is 30 days and 90 days according to value loaded for 40 rides and 80 rides respectively. When this card is recharged before the validity period the balance rides, if any, are carried forwarded. After the validity is over, the same card again can be recharged as per requirement but balance rides, if any, are not carried forward.


3.5     The rule of replacement of the student smart card is similar to 2.7.

3.6     When a student makes an improper exit without flashing his card on the gate, the card gets locked. One ride is deducted when the card is presented to the booking counter in the next visit and simultaneously the card gets unlocked.

3.7     When a student tries to exit with a card without proper entry recorded in it, the student is deemed to be travelling without ticket. He is liable to pay penalty of Rs.250/- in addition to maximum fare in cash chargeable at that exit point.

3A.    Rules for Tourist Smart Card

3A1.  Type of tourist smart cards and details thereof are as under:

Types of Tourist Smart Card

Cost of Smart Card (Rs.)

Security Deposit (refundable) (Rs.)

No. of rides permitted

Tourist Smart Card-I

250.00

60.00

Unlimited rides for one day

Tourist Smart Card-II

550.00

60.00

Unlimited rides for three days

3A2.  After the validity of the tourist card is over, the same can be recharged as per the convenience of the tourist.

         

4.      PENALTY STRUCTURE


          Patron has to pay penalty in cash.

4.1     The maximum permissible time limit between purchase of smart token and entry into paid area at the station is 45 minutes and between entry to exit  is 120 minutes for both token and card(smart card and student smart card ).

 

4.2     In case patron is detected travelling without token /any type of card, a penalty

of Rs.250/- plus the maximum fare chargeable at the station of detection  is charged.

4.3     In case a token holder oversteps his zone of travel, he is required to pay a penalty of Rs.250/- plus the difference of fare between the zone of actual travel and over stepped zone.

4.4     If a passenger loses his authority to travel  in the paid area, he is not able to exit through the exit gates. He is considered travelling without ticket and penalty as per clause 4.2 is applicable.

4.5     A penalty of Rs.250/-  is levied on a defaulter who exits without depositing the token at the gate.

4.6     The holder of student smart card is subjected to same penalty as stated in  4.3 when the student oversteps his station of exit. In addition to penalty, one ride is also deducted from the total allowed in the student smart card.

4.7     When the card holder of the student smart card detrains short of his exit point, he is charged a penalty of Rs.250/- in addition to deduction of one ride.

4.8     Penalty for nuisance activities affecting cleanliness of Railway premises is upto Rs. 500/- and penalty for other nuisance activities is upto Rs.250/-.

4.9     Whenever a passenger holding smart token or smart card or student smart card remains in the paid area for more than two hours, penalty of Rs.10/- per hour, subject to a maximum of Rs.50/- is collected. Whenever the passenger remains in the paid area for more than two hours for reasons beyond his control, no penalty is imposed on him.

4.10   Passenger holding a smart token or smart card or student smart card is allowed to exit from the paid area of the same station at which entry has been punched. In this situation token is collected at the gate and smart card is deducted with Rs.25/- (maximum chargeable fare) and one ride is deducted from the student smart card.

5.      REFUNDS :-   (Refund Form Download from here)

5.1     Balance amount is refunded, in case of CST and CSC, after rounding off to the immediate lower whole number.

5.2     CST once purchased cannot be refunded under normal circumstances if the passenger has already entered the paid area.

5.2.1  Full refund is allowed  at  token  issuing station within validity period (i.e. 45 minutes) to a token holder who has not entered the paid  area. Beyond validity period extending upto next day, a refund of Rs.5/- is allowed on presentation of token to the booking staff. From 3rd day onwards Rs.2/- (for tokens of Rs.5/-) and Rs.5/- (for tokens of more than Rs.5/-) are refunded to the token holders wanting to return such tokens..

5.3     For corrupted / unreadable CST, a new CST is issued in replacement and the commuter is allowed to complete his journey.

5.4     For a partially used CST, no refund is granted in normal circumstances; the token is captured at the exit gate and the passenger is allowed to exit.

5.5     In case of unusual incidents (accidents, service disruption for more than 30 minutes), full refund is granted only at the CST issuing station on the day of occurrence to the token holder in station premises including both paid and unpaid area.

5.5.1  In face of unusual incidents exceeding 30 minutes, a passenger having a partially used token is refunded 50% of the fare on the day of occurrence.

5.5.2. Eligible* passengers covered under 5.5 and 5.5.1 are also refunded 100% and 50% respectively on the next day of unusual incident. From 3rd day onwards Rs.2/- (for tokens of Rs.5/-) and Rs.5/- (for tokens of more than Rs.5/- ) are refunded to the token holders wanting to return  such tokens.

5.6     Refund of Smart Card  and Student Smart Card in different scenarios:

Card attributes

Conditions

Refund Scenario

Physical condition

Ok

 Only Security Deposit is refunded.

Electronic Readability

Ok

Readability of engraved ID

Clear

Validity

Expired

Card attributes

Conditions

Refund Scenario

Physical condition

Ok

Proportionate  balance amount is refunded along with Security Deposit.

Electronic Readability

Ok

Readability of engraved ID

Clear

Validity

OK

Card attributes

Conditions

Refund Scenario

Physical condition

Ok

Proportionate balance amount is refunded along with Security Deposit.

Electronic Readability

Unreadable

Readability of engraved ID

Clear

Validity

Ok

Card attributes

Conditions

Refund Scenario

Physical condition

Ok

Only Security Deposit is refunded.

Electronic Readability

Unreadable

Readability of engraved ID

Clear

Validity

Expired

Card attributes

Conditions

Refund Scenario

Physical condition

Damaged

Proportionate balance amount is refunded without Security Deposit.

Electronic Readability

Ok

Readability of engraved ID

Clear

Validity

Ok

*Central Control decides the passengers eligible for getting refund keeping in view the  duration of disruption, affected station etc.

Card attributes

Conditions

Refund Scenario

Physical condition

Damaged

No refund.

Electronic Readability

Ok

Readability of engraved ID

Clear

Validity

Expired

5.7    No refund is permissible in case engraved ID on the card is NOT clearly readable.

5.8     There is no provision of refund of balance amount in tourist smart cards but SD is claimed on presentation of card after completion of validity. However Metro Railway administration reserves the right to consider few exceptional cases of refund of tourist smart card.

5.9     Smart card of any type is not permitted any refund in case of unusual incidents.

6.      Smart Card for MLAs against Rail Travel Coupons (RTC)


6.1     Rail Travel Coupons (RTC) is a numbered booklet containing coupons of various denominations in serial order issued to the MLAs / Ex.MLAs of West Bengal Government. Such booklets are to be used only by MLAs / Ex.MLAs whose name is specified on the coupon booklet. The booklet is valid for a period of 3 years from the date of its issue. These coupons are not transferable. If the concerned MLA does not undertake the journey himself / herself against the coupons issued to him / her, the CSC / CST for companion is not issued against coupons. Coupons are presented for the face value of the CSC / CST at the booking counter for purchase. If the coupons available in the booklet are not sufficient for journey, MLA / Ex.MLA is required to pay the balance amount in cash at full tariff rate. However, if coupons from two different booklets are presented in favour of the same MLA / Ex.MLA for issue of ticket, the same is accepted. If members are found travelling with coupons, and not valid tickets, they are considered travelling without ticket and the penalty is imposed as per rule. There is no refund on unused coupons. Any refund on token / card purchased through RTC is done as per the rules applicable for other similar tickets but the refund is made only to the State Government and not to the individual members.

Persons authorized to use RTC

Single journey CST

CSC

Recharge of CSC

Special Conditions

MLAs of West Bengal Assembly

Permitted maximum two.

(MLA+  One Companion)

Permitted

Permitted

Refunds allowed as per rule 6.1

Ex-MLAs of West Bengal Assembly

Permitted, maximum two.

(Ex.MLA+ One Companion)

Not permitted

Not permitted

No refund allowed.

7.      Break Journey

          No break journey is allowed in Metro Railway, Kolkata.

8.      Children below the age of 5 years are allowed free travel in Metro services.




Source : Metro Railway Kolkata / Indian Railways Portal CMS Team Last Reviewed on: 18-09-2017  


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